How to contact Binance Support Fast?

If you have a problem with the exchange you need to contact Binance customers support in order to solve it. This article will explain how to receive assistance from the exchange’s team as fast as possible.

Using an Online Chat

The easiest way to reach out to someone from the support is to use their online chat. Yes, this feature exists right now. Log in and look at the bottom right corner of the website. You will see a yellow “Chat” icon there. Press the icon and you will be offered to choose your question and start a new chat.

Support Chat

The advantage of this method is speed. It allows starting talking to an exchange representative within minutes.  

The disadvantage is that the specialist in a chat may not help you with serious issues and you may be asked to open a ticket.

Submitting a Ticket

This method isn’t the fastest one but it allows receiving support from a dedicated specialist. If you want to submit a ticket, scroll down the Binance website and find “Submit a request” link in the footer section.

Submit a Ticket

You will be offered to select a subject to receive help for:

  • Face verification failed
  • Deposits
  • Withdrawals
  • Not Receiving Email
  • Clients Issue
  • Google Auth
  • SMS Auth
  • Account
  • Trade
  • Promotions
  • Security issue
  • Business Communication
  • Service Description
  • Development Suggestions
  • API Issue
  • Margin issue
  • Dex web Wallet Compromised
  • Futures issue

Select the subject and describe your problem with as many details as possible. The support will reply the ticket within 24 hours.

I used the ticket system several times in the past. I always received my answer within 2 days. It’s not the fastest result compared to other exchanges, but the support staff works well in general. The specialist was able to help me with my issues.